Home  /  FAQ
12FAQ

The questions you would ask on the call.

Answered in the order they usually come up, including the ones a sales page normally avoids.

Is the payout guaranteed?

No, and any document that tells you otherwise is one you should not sign. The payout is earned against work delivered and verified through the panel, priced on a published rate card. It varies with allocated volume and with your quality score. The income figures quoted across this site are net — your running cost has already been deducted — so what you see is what reaches your account, not a gross number you still have to pay out of.

What we do commit to in writing is allocation: billable volume within 45 days of go-live, or the setup fee is credited back pro-rata against the shortfall. That commits us to giving you work. It does not commit us to a number on your bank statement, and we will not pretend otherwise.

What happens if allocation is slow?

The 45-day commitment above applies. Beyond that, allocation is sized to your fleet capacity and your current quality score, so a workspace that clears its queue and holds its score gets more, and gets it sooner.

Can we lose money on this?

Yes. If you cannot staff the review queue, the score falls, allocation reduces and your running cost continues. That is the honest failure mode and it is why the eligibility page is written to disqualify. The setup fee is capital at risk in the ordinary commercial sense — it is not a deposit and it is not protected.

How long is the contract, and when do I get the setup fee back?

The initial term is 12 months, and it rolls after that with 60 days' notice either side. On the published model the setup is recovered in month 5 — roughly 3.6 months of trading once allocation reaches standard band — which leaves seven further months of income inside the initial term, approximately ₹7,15,000 net across year one.

Reach extended band earlier, or add a block of agents, and that moves in. Miss the quality threshold and it moves out. The twelve-month sheet is available in Excel so you can run your own assumptions rather than ours.

Is the income figure before or after my costs?

After. Every income figure on this site — ₹50,000 at ramp, ₹96,000 at standard, ₹1,45,000 at extended — already has the licence, VPS, AI consumption and compliance cost taken out. The gross payout and the full cost breakdown are both published on the commercials page so you can check the arithmetic yourself.

Who owns the client relationship?

Akontec. The end-client contract, pricing and commercial relationship stay with Akontec throughout. Your company delivers the work and is paid for it. This is stated in the proposal, in the agreement and here, so it cannot become a dispute later.

Does this replace our existing seat business?

No. It sits alongside it. It consumes no floor space, no telephony and no headcount beyond one reviewer. Most partners run it as a second line while their conventional campaigns continue unchanged — and use it as the AI capability they can show to existing clients.

What if the AI makes a mistake on a client account?

Three layers stand between an agent and a mistake that reaches a customer. Draft-only autonomy on everything touching money, published claims or legal exposure — nothing is sent or paid without a named human release. Hard limits in code that refuse rather than advise. And an append-only decision log, retained 24 months, so any error can be traced to its inputs and fixed at source.

Errors still happen. The design assumption is that they will, which is why the review queue exists and why QC re-checks 200 decisions every week.

Why not just run this yourselves?

Akontec builds and allocates. Delivery capacity, local supervision and client-side coverage scale better through partners than through one central floor, and the expensive part — the platform, the guardrail engineering, the evaluation harness — is already built. Distribution is the constraint, not technology.

Do we need eCommerce experience?

It helps and it is not required. The operating spec carries the client's rules, the knowledge base carries the account history, and your reviewer is trained on both during onboarding. What is required is an experienced supervisor who is comfortable making decisions and escalating cleanly.

How many people do we actually need?

One experienced team leader, part-time, at ten agents. A full-time reviewer from agent 16 onward. That is the whole human requirement. There is no shift roster, no dialler and no floor.

What is the AI consumption charge and why does it vary?

The fleet consumes model capacity as it works, so the cost moves with volume. It is a prepaid balance, visible in the panel at all times with the burn rate and a per-charge ledger on screen. At ten agents it runs around ₹16,000 a month at standard band. You top it up in the panel and you can stop the fleet at any moment.

Can we see it running before we commit?

Yes, and you should. A fifteen-minute walkthrough of a live workspace shows the fleet working, the task centre, the review queue and what happens when an agent hits a hard limit and refuses. Bring your operations head. It answers more than this site can.

Can we start smaller than ten agents?

Ten is the minimum viable fleet for 24/7 cover across the six work streams — below that, streams go uncovered and the SLA cannot hold. If capital is the constraint, ask about the structured pilot for early partners when you book the demo.

What if we want to expand?

Five agents at a time, ₹1,75,000 per block, added when allocated volume justifies them. A block adds roughly ₹98,000 of gross payout against ₹18,000 of running cost — about ₹80,000 a month net, repaying the block in a little over two months. The ceiling is twenty-five agents on one workspace.

Is this an investment scheme?

No. It is a business services engagement. The setup fee purchases infrastructure, licensing, training and onboarding — deliverables listed in the agreement schedule. Payouts are consideration for services delivered. Nothing here is a security, deposit, chit or collective investment scheme, no funds are pooled, and no return is assured.

What are the exit terms?

Sixty days' written notice either side, with an agreed wind-down so no client is left uncovered. Final payout settles against the last verified month, workspace data is exported to you and then purged, and the licence closes on the exit date.

What happens if marketplace policy changes?

Policy changes are versioned updates to the operating spec, pushed to your fleet and re-evaluated before they take effect. There is a lag between a platform changing something and the spec catching up — during that window the affected task type reverts to draft-only and lands in your queue.

Do we invoice you, or do you pay us?

You invoice Akontec monthly in arrears against the payout statement, which is issued alongside the scorecard. Your running charges are billed to you separately. GST applies on all lines at prevailing rates.

Can we white-label this to our own clients?

Not on this project. Allocation and the client contract sit with Akontec. If you want to run the platform against your own client base, that is a different Akontec engagement — raise it on the call and we will point you to the right one.

Still have a question this page did not answer?

Ask it on the demo. Fifteen minutes, a working workspace, and a delivery manager who can answer operations questions rather than read from a deck.