Not included, and charged separately
- Your monthly running cost — licence, VPS, AI consumption, compliance
- Your reviewer's salary
- Fleet expansion beyond ten agents
- Scope added after signature, which is quoted before any work
- GST at prevailing rates
Home / What you get
06What you get
Line by line, what the setup fee buys.
No bundles, no “and more”. Everything below is delivered before go-live and is listed in the service agreement schedule.
| Delivered | Detail | When |
|---|---|---|
| Dedicated workspace | Your own private working environment, running on its own VPS server, with your accounts, your data and your fleet | Day 1–3 |
| Server provisioning | 8 vCPU / 16 GB RAM / 200 GB, configured, hardened and monitored | Day 1–3 |
| Panel licence & configuration | Full operating console, all eight module groups, role setup for your team | Day 3–7 |
| Operating spec | The client's process written as machine-readable rules, traced to source documents | Day 1–3 |
| Knowledge base | Catalogue, policies, historical tickets, macros and precedent indexed to your workspace | Day 3–7 |
| Ten trained agents | Configured, tool-bound, guardrailed and evaluated against your allocated accounts | Day 5–14 |
| Sandbox evaluation report | Per-agent, per-task-type accuracy against replayed historical tasks, shared with you | Day 14 |
| Shadow-mode period | Live volume, nothing published, your reviewer trained against real output | Day 14–18 |
| SOP pack | Written operating procedures for each work stream, in your workspace's terms | Day 14 |
| Reviewer handbook | Panel training handbook for the person who will clear your review queue | Day 14 |
| First client allocation | Named seller accounts with defined catalogue, channels and service level | By day 21 |
| Go-live | Graduated release, task type by task type, each signed off | Day 18–21 |
| 90-day supervised support | A named Akontec delivery manager, weekly review calls, rule tuning and escalation cover | Day 21–111 |
Included for as long as you hold the project
- Platform, model layer and guardrail maintenance
- Marketplace policy updates pushed to your fleet
- Weekly QC sampling and the monthly scorecard
- Escalation cover from L2 to L5
- Panel updates and new modules as they ship
What it costs to run, and what it pays.
The commercials page carries the rate card, the running-cost breakdown, the expansion ladder and a twelve-month model from day zero.